Terms of Service

Last updated: 12/4/2025

Agreement to Terms

By accessing and using Yesmall's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Service Description

Yesmall is an online marketplace that connects customers with various brands and products. We provide a platform for browsing, purchasing, and tracking orders.

Customer-Brand Disputes

Yesmall acts as a marketplace platform connecting customers with brands. We are not obligated to resolve, mediate, or fix any issues, disputes, or conflicts that arise between customers and brands. Any disputes regarding product quality, delivery, returns, refunds, or other matters should be resolved directly between the customer and the brand.

User Accounts

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account
  • One person may not maintain multiple accounts

Account Security

  • You are responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these terms
Orders and Payments

Order Processing

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Prices are subject to change without notice
  • Payment must be received before order processing (except for cash on delivery orders)

Payment Methods

  • We accept various payment methods as displayed during checkout
  • All payments are processed securely through third-party providers
  • You are responsible for any applicable taxes and fees
Shipping and Delivery
  • Delivery times are estimates and may vary
  • We are not responsible for delays caused by shipping carriers
  • Risk of loss transfers to you upon delivery
  • You must provide accurate shipping addresses
  • Some areas may not be eligible for delivery
Returns and Refunds
  • Return policies vary by brand and product
  • Items must be returned in original condition
  • Return requests must be made within the specified timeframe
  • Refunds will be processed to the original payment method
  • Shipping costs for returns may not be refundable
Prohibited Uses

You may not use our services for:

  • Any unlawful purpose or activity
  • Violating any applicable laws or regulations
  • Transmitting harmful or malicious code
  • Attempting to gain unauthorized access to our systems
  • Interfering with the proper functioning of our services
  • Creating fake accounts or providing false information
Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Yesmall or our licensors and is protected by copyright and other intellectual property laws.

Limitation of Liability

To the maximum extent permitted by law, Yesmall shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Morocco. Any disputes arising from these terms will be subject to the jurisdiction of Moroccan courts.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@yesmall.online

Phone: +212 720141888

Terms Updates

We reserve the right to modify these Terms of Service at any time. We will notify users of any significant changes by posting the updated terms on this page.